ASG Cypress inbox

Has anyone here heard of Cypress inbox? I work for a doctors office and they use this service to get their hospital reports. They log in with IE8 using this service which uses citrix and active x. The problem is it can only be done with a power user account or better. Their accounts are only standard users. I don’t want them to have any kind of permissions to change the computer. The OS is Windows XP Pro. When I talk to the help desk at the hospital they don’t know how to help me.

Any thoughts
Thanks