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Blue Screen XP

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by shantie

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Big problems. Owner deleted a user and on next boot could not login with her own account(administrator) there are no other accounts. Just kept saying wrong password, she did not change her password. I downloaded the password change utility from eunet. came up with users Administrator, Guest, Jill, owner. Could not reset any of these as no password assigned. Now this would be easy enough if I could reinstall XP, but it is a packard bell and XP was preinstalled, so no disc. I have tried Safe mode, still wanted password. Then because I had tried so many passwords a message came up lSSASS.exe system error. I got onto Microsoft and it gave me all these steps in recovery mode. Did this and now all I get is a Blue screen for a few minutes and restarts. Tried Microsoft tips on A blue screen in recovery mode. Still no go. The only thing I can think of is to reinstall XP. but no disc. Is there a way to get the XP setup that was preinstalled. Can I put her hard drive on my computer as Second drive and burn this setup to a disc so that I can reinstall.
I have been at this computer for hours now so would appreciate your help. thank you

6 replies

by sgt_shultz

you are sure there is no recover partition with stuff needed to reinstall? that is how it is done sometimes and might help explain no cd's.

by shantie

No sorry I got onto Harvey Norman who supplied the computer. No discs are supplied, you have to make your own bootable disc when you first get the computer and of course the lady did not do this. Ended up sending back to Harvey Norman and they reinstalled the software Thank you for the comment.

by wcp

I too had a problem of changing password when I used the freeware. It would change the password but not to the one I specified.
Frequently, the system became unstable and I had to clean install Windows.

Several options:

1. Use the utility program again. But instead of resetting a password, set it to blank. This was the only way worked for me.

2. Call PackardBell tech support and get help or instruction on how to recover (or clean install) Windows.

3. If you have not tried yet, follow the instruction on MS KB 304449 (HOW TO: Start the System Restore Tool from a Command Prompt in Windows XP) or 307545 (How to Recover from a Corrupted Registry That Prevents Windows XP from Starting).

4. You use the same edition of MS Windows CD (Home or Pro) and version (OEM, no Upgrade nor Retail). Install Windows and provide the Product Key that is on the label attached to the computer. You may have to install some drivers. Back up data before trying this.

5. Use a commercial software (e.g. ERD Commander 2003) to do a System Recovery. www.winternals.com.

by wcp

In Option 5, "System Recovery" should have been "System Restore".

by shantie

Sorry I forgot to close this question. I tried setting password to blank but still no go. I tried reinstalling windows, worked okay but could not get into previous users documents/settings. Got onto Harvey Norman who initially sold the computer and they said no discs are supplied, you are supposed to make your own boot discs when you first get the computer and of course the owner did not do this. I ended up sending back to Harvey Norman and they reinstalled the software, trouble is He told me the second time the software is reinstalled you cannot make a bootable disc, for some reason, so if the system crashes again have to go all through this process again. Anyway all fixed now I accepted this answer as kept a note of some of your other comments for future reference. Thank you

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