Web Development

Ask something
Question Locked

Browser version/type is incompatible with this image information.

0 helpful
7 replies

by flyingfortress

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I am using IE8 on a desktop running XP Pro SP3. When I try to browse to a certain page on a particular website, I get this message: "Browser version/type is incompatible with this image information." This used to not be a problem. It even does this when I uninstalled IE8 back to IE7. There is one thing that seems to have coincided with this. I download a free trial of Advanced Sysytemcare Pro. After I installed the program, this problem has occurred. Uninstalling the program hasn't helped. I even did a repair install of XP, and then installed SP2 and SP3 again. I disabled add-ons and restored IE8 to the default state. The problem continues. The website in question is a scheduling website for my company (http://crewweb.flyryan.com/crewweb/). I log on, click on schedule, and the when I click on the month I want, I get the message stated above. Any suggestions?

7 replies

by the scummy one

you went through a lot of trouble so far.
What type of image is it? Have you tried installing another browser (like Firefox)? Does it need Flash installed, or Javascript enabled?

by seanferd

that you need to view these pages? Aside from the normal browser add-ons/plug-ins, the company could have their own proprietary plug-in.

by thumbsup2

... contact the web site. After all, it's their programming that isn't working.

by flyingfortress

The website is only fully compatible with IE. All plug-ins are installed - no proprietary ones that I know of. I also get automatic Java updates, so I doubt that is the problem. This is stumping me. It only started occurring after installing Advanced Systemcare Pro, but that is no longer on the system. Could it be possible to tell if there is a problem by posting a HJT log here?

by dusty022

I work for FL and I have the same trouble with Crewtrac. It's something with ie8, I installed ie8 a few weeks ago and didn't like it so I rolled back to ie7. After I did that I haven't been able to look at CT without getting the error.

by flyingfortress

I had the problem with all versions of IE that I used. I have recently performed a clean install of XP Pro and the problem is gone. Thanks for the help!

This discussion is closed to new replies.