call center requirements

For a call center setup, u require the following
1) A good PABX system with the number of expanding telephone lines. Take atleast 5 trunk lines to make it more available to users.
2) A network for the pcs that the users will be using.
3) A network diagram of the telephone system and the computer system.
and of all a set of good communicating staff.

According to your question you are the technical person in your company.
First of all tell me how much sitter center u want to open. than i will tell u each and every thing about technical requirement.
or
call me +919214949598

Hi,

This is deep from bangalore. Its been 10 years I have been into the call center business.

I have worked as external consultant for the BPO divison of Infosys, Wipro, Satyam, Firstsource, Mphasis, Transworks, HTMT and Nirvana.

I have helped a call center to set up and also worked with the company. Presently I am out of job. I had worked actively in the company (GS Software Pvt Ltd - Kolkata for 9 years).

I am not a typical consultant, broker or mediator.

I work with the company which takes my process with fixed payout for outbounds and per hr payouts for Inbounds.

If you need any help you can call me at 09986063337 so that we can understand each others mindset .

Thanks and Regards,
deep.

Hi,

We have a ready call center in Vashi, Navi Mumbai. For details, please visit www.stratinsol.com or call me at 9819161920.

Power Dial predictive dialer for callcenter with less investment and more features based in the heart of Hyderabad AP India.Power Dial has setup more then 200 centers and more then 5000 seats supports is provided.

For best quotes, pricing and other details mail me asap at powerdial.hyd@gmail.com

Vivaan Kumar
http://powerdial.blogspot.com

hello dear
I m nitesh singh from aaroha corporate solution and we are working in call center set up. so if you give me the info regarding ur callcenter size and operation than i provide u required solution at negotiable price
for that u can contact me on my mail id
aarohacs@gmail.com

Hi,
I'm seema singh working in Avis e solution and we are working in call center solution.Avis e solution has setup more then 500 + centers .
For best quotes, pricing and other details mail me asap at seema@avissol.com or call me at 9650171795.

Pretty solid tips. Good stuff.Thanks for spending the time to describe the terminology towards the newbies!
http://www.educationrequirements.org/jobs/call-center-education-requirements

We provide solutions on premise and hosted contact centre technology from 20 seats to 20,000+ seat platform requirements on unified multimedia, distributed environment & multiple businesses. A unified, all-IP contact centre suite that includes multi-channel ACD, IVVR (Voice and Video), CTI, PD, interaction history, recording, centralized reporting, and administrative tools.

i want to set up small call center in my home atleast 5 people.what hardware or software
will be required for it.From where i can get client list.how process
goes in call center.what is the infrastructure and expenses required to
set up the cal center. pls mail me on, abhayeta@gmail .com or if possible plz call me at 9015576333

Hi,

We can provide IP Based Contact Center which is purely software and its Hardware Independent, please let me know your contact details for us to help out.

Regards
Sarat.kumar@intertecsys.com

With the advancement in Information technology setting up a call center now a days in no big deal. Talking about the legal requirement you need to have the trade licence and DOT licence to begin with. Talking about the equipment and accessories you need to have a server, a dialer, headset, computers, Leads, Calling Minutes and of course the most important of all the PROCESS. Not to discourage you guys but let me also put this point forward that setting up a call center is easy but running the call center is not. It requires experience, skill and knowledge where mostly the new companies/call center struggle to sustain. We provide all round support regarding all these be it setting up a call center or arranging a campaign or running the operation to achieve the bottom line. Contact at 09903839424/9143333955 for complete call center solution.

Hi All,

I am setting up a new call center. I have a very basic infrastructure ready. I have computers with headsets all connected to the network. Do I really need a server? What is it required for? I need a predictive dialer with the credits. Can a center work on a broadband connection with all this? or does it need only leased lines?
It will be great if some one provide me with a exhaustive list of what all is needed and any sources from where I can get the dialer and the credits. Also, is it advisable to work on voip solutions?

From an legal angle what do we need to setup? any licenses required and anything else that is needed. It will be great if some one can share this too.

Thanks
Hardik