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Cannot connect to a secure website.

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6 replies

by horrorshow247

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I had this problem with customer not being able to connect to our website. He was running Vista and I told him that was his first problem. Long story short I had him add the website to the trusted websites. This fixed it with no problem.

Now I am having the same problem with a MAC. It the fix just like the one for windows?

6 replies

by himachander

Hey just run a scan for certificates on your computer and to do that visit http://love-for-windows.blogspot.com/ where you can check for any certificate errors. Try to check in safe mode with networking. Try to disable all startup items including firewall and antivirus using msconfig(system configuration). Check the cifer strength in internet explorer, it should be 128bit. check in a different browser. Try to change the DNS of the computer by assigning the global DNS 4.2.2.2 or 4.2.2.3. You can open command prompt and run sfc /scannow for any corrupt files system

by robo_dev

Similarly, it may take some work to get Windows System File Checker to run on the Mac, and the end result would not be pretty.

Safari has some known SSL bugs, so the first step would be to update it.

If the user is using firefox, then an update would not hurt, but it tends to work ok with SSL.

Make sure the system time/date is correct or the computer will get confused about certificate validity.

by himachander

Hey as i have mentioned in my post earlier you can run the scan from verisign to check whether there are any errors in SSL certificates. check love-for-windows.blogspot.com

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