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cannot download The Personalbrain

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by librehombre

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I had a working copy on my computer and kept getting notices that a newer improved version was available. I never could get a download of the latest version.

It has something to do with Java because I see a notice flash on the screen but it is too fast to read.

I downladed the latest java runtime environment jxpiinstall-6u13-fcs-bin-b03-windows-i586-09_mar_2009(2).exe.

Meanwhile I removed PersonalBrain thinking I would reinstall a fresh version. In case the problem was with the installation. The application I removed was working normally so far as I can tell.

Now I cannot connect to the website (this was also the original symptom). Installing the latest RTE of Java was not the solution.

I cannot even get to their tech support page.

18 replies

by librehombre

In the JNLP Runtime Settings I show three versions1.4, 1.6.0_04, and 1.6.0_14. Other apps that use JAVA seem to be working fine. For example, Visual Thesaurus.

by thumbsup2

Your program sees the older version (1.4) is still installed.

Uninstall them all, then download and install the latest version. You don't need the older ones.

by seanferd

Berate it a little while you're at it. :D

Mind-mapping software, free or paid, is dime-a-dozen. There is just tons of it out there.

by librehombre

No problems with Flash and I have the latest version.

by seanferd

Exactly which browser are you using? Any add-ons or extensions, or blocking software, or internet security suites? Do you have trouble with other sites?

You say you downloaded and installed the latest Java and installed it. Which was unnecessary for this, but a good idea to keep up to date. Since you seem to think it is a problem with javascript in regards to loading the page, make sure javascript is enabled.

by shasca

Java info from that link. Which opens fine on my side

Java Information

TheBrain uses Java technology in some products as outlined below.

TheBrain Products Requiring Java

PersonalBrain
BrainEKP Server
BrainEKP Web Client with Visual Interface
BrainSDK Java Edition
TheBrain Products Not Requiring Java

PersonalBrain 3
BrainEKP Web Client with Text Interface
BrainSDK Ajax Edition

Java Versions

On Windows, we recommend using the latest version Java 6 from Sun's Java Site. Other versions of Java will work, but may have intermittent issues. Java 5 update 6 has known issues with Internet Explorer and should not be used.

http://www.thebrain.com/#-118

by librehombre

Mr firefox version is 3.0.8. Like I said, I have other programs that use Java, notable, Visual Thesaurus. It works fine.

Should I delete the earlier versions of Java Runtime? I wondered why they would be showing up in Control Panel Add/Remove Programs.

Maybe they should not be there? I only have the latest version ticked.

by seanferd

Javascript. Is javascript enabled? Not installed, enabled. In the browser.

FF: Tools > Options > Content
Is "Enable Javascript" checked? Check the advanced options for this as well.

Do you use the NoScript add-on with Firefox?
You'll need to allow scripts to run for that site.
>>>>>>>>>>>>>
Is this what you get?

"To continue, please enable this window to run JavaScript.

Select the message at the top of the window and choose "Allow blocked content."

If you don't see a message at the top of the window, you may have JavaScript disabled. Enable it and refresh the browser."

So you'll need to check those browser settings and ensure javascript is enabled.

If you do use NoScript, you need to click on its icon, and Allow or Temporarily Allow thebrain.com.

by librehombre

I do not use NoScript add-on.

Enable Javascript is checked (other java applications work fine).

I do not see:
To continue, please enable this window to run JavaScript.

Instead what I get is the dialog that asks me what to open the file with. What is supposed to open a file with a .jsp extension? I think it is a file with an XML header of some kind, in front of the actual code for the application, PersonalBrain. From what I can gather this .jsp extension can be packed with innumerable files: Word, Excel, you name it. This is the first time I have been confronted with this problem.

I went to the Java site and ran the Java test program and it assures me Java Version 6 13 is working just fine.

I do notice that the Java Console command doesn't work: the command Tools>Java Console is greyed out. Maybe a related issue.

I have System Mechanic 8 on my system. I keep finding information in various forums that this problem can be registry related. Version 8 is the latest version and running the registry cleaner picked up about a dozen problems which I had the program fix.

I also downloaded UniBlue Registry cleaner and it found about 2000 problems, which I let it fix. Raised a question in my mind: why so much more broken stuff than System Mechanic 8 found.

Cleaning the registry did not do anything to fix the problem.

I'm thinking rip out all the Java RTEs (there are three) and just install the latest one. If I have anything on my system that requires an older version I will just have to re-install it.

I have another issue with ZoneAlarm. The web form for re-newing the license traps me in an endless loop. I asked for help from their chat technician and spent a half hour with him only to have him abruptly send me a message that I had not responded for some time. I was waiting for him not the other way around! H probably had five conversations going on and got me confused with somebody else, because his last two messages to me made no sense at all. Non sequiturs.

I have not idea if my two issues are related or not. The ZoneAlarm tech wanted me to clear out my cookies and cache. I didn't do it, I connect to literally dozens of sites and I need to find out more before I destroy all the work that went into storing login info and so on for all those sites.

by older mycroft

I'd rather run an SQL database that insisted on being Always On Top & starting at boot-up.

Apart from some gimmicky GUI that looks like an animated version of SSADM, it's just the same old same old.

It also self-allocates a horrendous amount of CPU time.

CRAP.

by seanferd

And again - forget about the JRE - this has even less to do with Java than Javascript, on the client side. You should not even see the JSP file - you should only see HTML. JSP runs on the server (sorta like ASP).

It sounds like you somehow have a file association for JSP files, which you shouldn't. The browser should take care of this all by itself. Yes, JSP files make use of XML. But you should not see this.

If Windows has a file association for JSP, delete it.

Registry cleaners: Some are better than others, or more aggressive. They will not necessarily repair broken things, but delete them.

I'll check further with FF to see what might be going on.

by seanferd

Have you blocked cookies for that site?
Have you tried, when asked for the default action, setting FF as the default open program? (Again, you shouldn't even be seeing JSP). Do you have any FF web developer extensions enabled?

Have you tried re-installing FF?

My next best guess would be to ask your question here:
http://support.mozilla.com/en-US/kb/Ask+a+question

Possibly get a faster response here (according to Mozilla):
http://groups.google.com/group/mozilla.dev.apps.firefox/topics

And for kicks, try opening this page:
http://www.worldcat.org/toolbars/default.jsp

by librehombre

When I try to use the uninstaller, I get an error message. Tracing the problem to the folder where the .msi file is supposed to be located, I see all the folders in that group are empty. There is no associated .msi file for the uninstall program to use. Check the entire directory structure and .msi for v 1.4 is gone.

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