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Cannot log off Windows 2000 Server

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9 replies

by yoram

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Logged on as Administrator to Win2K SP3 Server. This is a Small Business server installation. A few days ago we started to see that we cannot log off the server. Nor can we shut it down or use restart. Go to the Start button, choose Shutdown and select any option from the drop down menu, the dialog goes away after you hit ok and nothing happens. This will occur on Terminal server sessions and on the console.

Eventually we found that if we use Task Manager to "End Process" all the instances of DirectX logoff functionality is restored. Ok, so we upgraded to the recommended new version 9.0a of DirectX and it has NOT solved the problem.

Any insight appreciated!

9 replies

by ctr2000

Suggestion:
Put the latest video driver in your video card and also you can go to start and run and type dxdiag and see if any problems come up in Direct X.
Did you restart the computer after you were able to log off?
Or maybe try a new video card.
Just some thoughts.

by yoram

All suggestios attemped but all checks fine and the problem persists. Thanks anyway!

by yoram

All suggestios attemped but all checks fine and the problem persists. Thanks anyway!

by d.walker5

Interesting problem. I'm unable to exactly duplicate it in my lab. Try changing the Default Screen Saver, it be non-existent or it may be corrupted--this created a somewhat similiar problem when I purposely courpted a password protected screen saver.

If the Screen Saver is not the problem is your SBS running TS in the Admin or Application mode? After a failed shutdown are there any log entries in the Event Viewer? If yes, what is the ID # and source info? Does the same thing occur when booting into the Safe Mode? Is the server setup to dualboot to another OS?

by yoram

Turns out that one of the installers actually placed directx.exe in the Run section of the registry!

by cul8rm8e

Im sure that you will find that there will be a local server policy prohibiting you. check these out!

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