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Can't access website

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by b525143-bawa2002-588

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We cannot access Netflix.com. We type in Neflix.com and the url automatically changes to http/Neflix.com/entryTrap.html?why=cookieless.
We have enabled all cookies,deleted temp internet files, temp files,deleted cookies,etc. and still keep getting this.
Anyone have any suggestions on how to get out of this loop?
Thanks

18 replies

by b525143-bawa2002-588

Thanks but we already did that. It still overrides with the trap page. No matter how we type in the correct URL it changes to the trap url.

by fred123456

Could netflix be in your restricted list?
Perhaps over riding cookie handling and set it manually?

by b525143-bawa2002-588

Yes, we tried all the options also. Just not happening. I have contacted Netflix again. They are determined to help now. Mostly I am sure because we threatened canceling our account. This is a tough problem it appears.
Thanks for your help

by sgt_shultz

in Internet explorer, Tools Internet Options, Security

by rob miners

1. Open Internet Explorer
2. Select Tools
3. Select Internet Options
4. Select Privacy
5. Select Sites
6. Under Managed websites scroll down to Netflix.com and double left mouse click on it
7. It should now be visible in Address of website
8. Select Allow
9. Select OK and OK again

by b525143-bawa2002-588

Thanks but we have done this also. Have tried ALL Internet Options options. None of that works.

by y2ktoou

Try using another browser, like FireFox?

by dr dij

IE gets mangled sometimes. Having extra browser both helps you pinpoint problems (i.e. if it works in 2nd browser..) and can save you. e.g. firefox with noscript can block malicious, or just to download the setup files for fixing IE. And most major sites now support more than one browser.

by b525143-bawa2002-588

Yes we tried using Firefox also. Again same problem. This problem has been going on for over a year. We have tried everything suggested so far. Netflix called today and now says it is a McAfee problem and that we must have Parental Controls on which we do not. They wanted to know if we wanted to cancel our account. Guess they don't want to deal with this or be bothered about it. It doesn't happen on ANY other websites but Netflix.

by b525143-bawa2002-588

I checked for Spyware and Malware before and found nothing but maybe will try this process again to just be sure. We are running CounterSpy, but will check for the programs listed and snoop around in the registry.

by oldskooldj

If you're running Zone Alarm or possibly another firewall, you could be blocking cookies at that level. Security settings set too high will prevent cookies from being set.

Another less likely possibility is if you are using a hardware router like a Linksys. Some can be set up to block certain types of code or cookies. It's rare but it can happen.

by b525143-bawa2002-588

Thanks for suggestions but it seems if that were the case it would affect all websites. There is only 1 firewall, McAfee and not blocking cookies. Security setting is standard. No router. This is a home Dell Pc with Windows XP service pak2 running thru Att Dsl. Has CounterSpy and McAfee. Neither one is blocking Netflix. We have also tried by disabling all security programs. Popups off, virus scan off, firewall off, Counter spy off. Microsoft Firewall is always off since we have McAfee.
We even ran Winsockxpfix.exe incase it was a winsock problem. So far nothing helps.

by awarren2002

My ISP couldn't help. They told me to buy one of their routers at $150. I finally got online after working at it for hours myself.

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