I have a desktop and 2 laptops. Suddenly one of my laptops will not access the internet. I have a network connection and it’s strong but no internet. The desktop and other laptop can access the internet just fine.
The last thing I installed on the problem laptop was the Blackberry application. But the internet access worked after installation last week. I just lost internet access just a few days ago. I even tried uninstalling the Blackberry application but it still did not restore internet access.
I ran diagnostic on the connection and here’s what I got:
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call
DNS Client Diagnostic
DNS – Not a home user scenario
info Using Web Proxy: yes
No DNS servers
DNS failure
Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:10.11.0.140:8080 Proxy Bypass list:10.*;*apmoller.net;*.local
info This computer has the following default gateway entry(ies): 192.168.2.1
info This computer has the following IP address(es): 192.168.2.102
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration
IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.2.102
Wireless Diagnostic
Wireless – Service disabled
Wireless – User SSID
action User input required: Specify network name or SSID
Wireless – First time setup
info The Wireless Network name (SSID) to which the user would like to connect = StarGate 12406.
Wireless – Radio off
info Valid IP address detected: 192.168.2.102
Wireless – Out of range
Wireless – Hardware issue
Wireless – Novice user
Wireless – Ad-hoc network
Wireless – Less preferred
Wireless – 802.1x enabled
Wireless – Configuration mismatch
Wireless – Low SNR
WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Wireless Network Connection, Device=Dell TrueMobile 1400 Dual Band WLAN Mini-PCI Card, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Any help would be great!