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Computer reboots when watching videos

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15 replies

by jas03 1 view

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I have XP Pro SP1. When I go to apple.com to watch movie trailers my comp. reboots. It happens as I click on the "click here to play movie" and the trailer starts playing. I have uninstalled and reinstalled Quicktime and also changed video cards (not for this reason but because I got a better card) and the problem still occurs. I now is not the video driver so what else could it be?

15 replies

by oz_media

In Win 2K (same kernel) there is a setting that will automatically reboot your if you get a fatal exception error. I will only assume that you may have a similar problem, the link is causing an error (perhaps browser related even)your PC would reboot automatically.

Now I apologize for not remembering EXACTLY where the setting is and I wouldn't know on XP anyhow, but it is something to consider orlook into for an answer.

It may be in the power management settings in the control panel, I am jusrt drawing a blank now.

That's all I got,
Gook luck
OM

by rcom

You can disable the auto reboot feature but that won't fix your problem.

Uninstall Quciktime and RealPlayer. Download and install the latest version of Direct X, video, motherboard chipset and soundcard drivers and Media Player. Afterwards reinstall Quicktime and RealPlayer.

If there's still problems there will be an error message generated in the system log files that may help in troubleshooting the problem. You can go to control panel open adminitration tools and look at the logs. If you can find an error message that points to the problem please post that info here. It would also help to know a bit more about your system. CPU,MB etc.

by jas03

I Tried everything you said. No luck. I have a Gygabite nvidia Gforece4 mx 440 agp 8 on a Pentium 4 2.6ghz. I doubt it is any of my hardware becuse 3 days ago i put a new MOBO in with new P4 chip, in fact new everything. I did have the same problem with my old system (I didn't do a clean install of windows I just ghosted the drive which might be my problem to beging with but I don't want to reintall all my accounting and work software). I believe the problem lies with Quicktime somehow since it doesn't even play movies on my netscape browser. I'm about ready to give up with quicktime all together. I'm not sure if you are familiar with the apple.com/quicktime website but the movies that reboot my computer are the ones with a white small front that says "click here to begin movie". but if I got to a trailer like shreck 2 which is an elaborate page it works fine. It's bizzare to say the least. Thanks for the help

by oz_media

Have you removed COMPLETELY and reinstalled Netscape? It does sound like a Quicktime issue but this is why I sugested disabling the auto reboot, it DOES helpsolve the problem because you should get a fatal exception error message that you can use to determine the cause of he problem.

With the Auto reboot faeture turned on, you don't get the error and the system just reboots, the idea is to stop the rebooy and debug the error that caused the crash.

Why don't you backup all of your accounting files as needed ans reinstall your OS, then simply restore the backed up files without replacing the entire disk image and system files?

by jas03

I think it might do the trick. The problem this is my office comp. and I wont have time to do this until next month. It only happens when I try to watch trailers at apple.ca so I can live with that until I do a complete reload.
thanks for the help. I'll leave the question open for a bit longer maybe someone has had the same problem

by cg it

I had friends with similar problems not only with watching movies but with playing PC games. Most think it's a video card problem but all run Windows XP sp1 + all updates AND ALL said they Ghosted their drives [because they wanted a second copy of XP on another computer and didn't want to buy another copy of XP or another KEY to allow install on a second computer.

Therefore I tend to think ghosting a drive to get around the product activation hassle is the root problem [even with identical equipment].

by cg it

Up to W2K, one could install multiple copies of Windows on however many computer one wished to and even loan out their copy to their friends. This let Windows propogate world wide until 95% of all computers in the world ran Windows. Great for Microsoft. With XP Server 2003 and Office XP/2003 that all changed [which will make people abandon Microsoft and go with something else they can install on however many computers they want to install it on [some of the fine print in the govt antitrust settlement was this was how competition would be promoted]. You might ghost your drive and stick it in a new box, but I doubt it will ever run 100% correctly. Little irritations like Quicktime or some other program not working probably will happen.

by theohkm

Reboot could means hardware related problem.
Does your mainboard has a built-in display card ? Must disable it. Disable also everything not useful in the bios setup. THen try again.

by jas03

no built-in card. I have even changed the video card to a different one.

by jas03

Windows Reload from scratch fixed the problem.
Thanks to all for the help

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