I was setting up a small wireless network for a friend using Dlink products (DI 514 and DWL
520).
These were new store bought products.
I noticed that when running wireless the throughput was terrible from the internet (DSL 1.5 mb).I was getting like 99kb.
I called Dlink (it says 24×7 support) on a Sunday afternoon. Was on hold for 20 minutes,
get somebody named Jorge (obviously outsourced, overseas and English as a 3rd or 4th language) talk for 30 seconds and get cut off. I figured that talking to them was going to get me nowhere fast.
I went back to the Best Buy, bought another router and card to trouble shoot with.
As it turns out the original router and card were both bad.
My experience with Dlink:
1. Non-existent tech support
2. Rotten QA.
I’ve set up Linksys:
1.Talked to people within the country
2.Good phone lines and knowledgeable people that spoke English as a first language.
Sorry Dlink, I ain’t gonna use or recommend your products any more.
We, as implementers and influencers of technology, need to let folks like Dlink that we?re not going to put up with this kind of crummy support. If you have a good experience with somebody like Linksys, let them know, otherwise we?ll get lousy support. If they want to outsource, it better be up to par or else!