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Dr. Watson

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by qmaster2

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

The Users in my firm get the following error
message in the event Viewer when they get the DR. Watson error message:
"The Open Procedure for service "McShield" in DLL "dssdata.dll" failed.
Performance data for this service will not be available. Status code
returned is DWORD 0." Users get this message wheter they use the printer Icon in Word '97 or in whatever they are doing it does not matter what they are doing in word 97 they get the Dr. Watson and Event Viewer gives them the same message. What does this pertain to?

11 replies

by dc1

I researched the McShield error for a customer before and it relates to how McAfee ties itself into Perfmon counters. The only response that I saw was finger pointing by Microsoft and McAfee blaming each other. As for Word giving you Dr. Watsons, try to reinstall if possible on one machine. Maybe a dll is getting crunched by McAfee

by qmaster2

Although I no longer work there, it facinates me that I got so many responses with almost the same answers!
I personally knew that it had something to do with the VirusScan vs. MS Office
I thank all that responded.

by Former member

This pertains to your Network Associates Antivirus. The dssdata.dll file is from the antivirus software and the mcshield is a service that will be running on your server. For a short time fix you should be able to shut this service down. Contact Network Associates for troubleshooting this issue. Good luck.

Joel

by qmaster2

Although I no longer work there, it facinates me that I got so many responses with almost the same answers!
I personally knew that it had something to do with the VirusScan vs. MS Office
I thank all that responded.

by donhuffman

shut down the McShield sevice and check for proper operation.Reinstall McAffee or switch to NORTON.

by qmaster2

Although I no longer work there, it facinates me that I got so many responses with almost the same answers!
I personally knew that it had something to do with the VirusScan vs. MS Office
I thank all that responded.

by bra-k

I have had this same problem with the McShield DLL, when I contacted McAfee they told me it is a known problem that should not effect the operation of the PC. In order to fix it I was told to download the latest SuperDAT from McAfee.com and that would update the scan engine for McAfee and should resovle your problem.
Hope this helps.
Bra-k

by qmaster2

Although I no longer work there, it facinates me that I got so many responses with almost the same answers!
I personally knew that it had something to do with the VirusScan vs. MS Office
I thank all that responded.

by bf

Try removing office completly, and then install it again completly. If the problem persists, you will have to do the same to mcafee. The rest of the machines, you will have to remove mcafee and reinstall it. although but removing office should doit. I got this problem after updating to the lates .dat file from mcafee. they seem to bring a lot of problems, but i guess it beats the alternative.

by qmaster2

Although I no longer work there, it facinates me that I got so many responses with almost the same answers!
I personally knew that it had something to do with the VirusScan vs. MS Office
I thank all that responded.

This discussion is closed to new replies.