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E-mails going out in plain text

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by sonicclang 1 view

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In an effort to look more professional our sales people are starting to use fancy signatures in their e-mails. Here's the problem, the signatures work fine if they're sending e-mail within the company, but once they send an e-mail to the outside world the e-mail is converted to plain text, thus losing the fancy signature. This has me scratching my head. We're using Windows 2000 Server with Exchange 5.5. I've looked at every option I can find that talks about HTML, Rich, or plain text, and in every option I've removed the plain text option. As far as I can see the e-mails should not be getting converted. I'd really appreciate some help here.

Thanks,
-Brian Kline

4 replies

by gralfus

How are you testing the result? I have my home email set to read emails in plain text only to avoid a lot of the crud that comes through.

Try using a few different accounts to test with, like Outlook Express, maybe a Yahoo account, etc.

by sonicclang

I just started investigating today. I haven't had a chance to test with any outside account just yet. I will send myself some e-mails to my home account. It would suck if the problem was on THEIR end, we couldn't do a thing if that's the case.

by sonicclang

Testing from my work e-mail to my home e-mail and checking my home e-mail from the web:

- HTML e-mails are not getting converted to plain text. But if I make a colored background it shows up as white. A snipet from the header "MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C45D2C.7C41D590" if that tells you anything.

- Rich text e-mails ARE getting converted to plain text. From the header "MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: text/plain; charset="iso-8859-1" It looks as though my home account's server is receiving the e-mail in plain text even though I sent it out in Rich.

If that doesn't tell you anything what other tests could I perform? Or what information should I include from the header, if any, that would help you diagnose this?

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