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Echange 2000 and Outlook 2000+

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7 replies

by sturner 1 view

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Having extremely annoying issue here. Upgraded from Exchange 5.5 to 2000 in January and all was smooth for awhile.

Now, it seems like a lot of my users (including myself) are having issues with Outlook locking up and a window popping up saying that it is trying to retrieve info from the exchange server. This is beginning to become a major issue and I need to find a fix soon, but can not find any info on MS.com. Talked with a peer and he said he was having the same issue with Outlook XP and had no fix.

Any comment or help?

Thanks,
Stephen

7 replies

by nikki96

Are they installed on the same server? Microsoft recommends Outlook 2000+ and Exchange 2000+ NOT be installed on the same server.

Which SP for Exchange? Which SP for the OS? Are they all up to date?

by sturner

Exchange is on a Windows 2000 SP3 Server and the Oulook SP 2 is on my Windwos 2000 Pro Client machines. This is happening with approx. 15 of my 200 local users.

The only way currently that I have found to fix this is to rename the 2000 profile to.old and create a new one, setup outlook and then copy their personnal data over(ie My Docs and such)

by sturner

I have also seen instances (50% OF time) where when the retrieval message comes up it refers to our old 5.5 server that had a different name and was on a different name.

by curlergirl

I think the profile issue is probably the answer. It sounds as though there may be some old shortcuts within their Outlook profiles (i.e., on their Outlook Bar or in other folders within Outlook) that are trying to access an old server location. This can be a gotcha! when upgrading. Also, if they are using archives, .pst's or .ost's, this may cause delays such as this also. The resolution is not to use them, or get used to the delays.

The other major cause of this type of delay is antivirus software. If you are running any antivirus software that scans emails and attachments as they are downloaded and/or opened, and new virus definitions are loaded on any particular day, this can slow things down quite a bit until the information store has been rescanned. The resolution for this is to schedule both the downloading of new defs, and the rescanning of the info store to be done in the background during off hours.

Hope this helps!

by sturner

The fix was to build a new win2000 profile. In the Local Folders under docs and settings there a setting files that report the old server. Changing servers in outlook does not fix remove the old server files and therefore Outlook will look at the old settings when it is having problems and try to use the old server.

Thanks for the attempts to help. I really do appreciate it!

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