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by longmanjay

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A client using outlook 2000, can send and receive internal email but can not receive external email. Her external email is being deliverd to another person box. She also can not send exxternal email. HOW DO I FIX IT SO SHE CAN RECEIVE AND SEND EXTERNAL EMAIL.

Note that outlook 2000 is on an exchange server on a Wide Area Network.

5 replies

by dmiles

Go Tools menu
Select Accounts,click the Mail tab,
In the Account box,click on the account you want to check
Click Properties
On Servers,Connections and Advanced tab check settings,particularly to if any of the filtered boxes are checked.

by mrval

In exchange server, open the mailbox of this user and add an smtp address.

Regards

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