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Email Management Solutions

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by peter bate 1 view

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Hi there,

We have Exchange 5.5 server and Outlook 2000 clients.

We are starting an email "call centre" for our company where we will be sending responses to questions sent in.

I have Exchange set up to receive these messages into one email box for a number of staff to read and reply. The only thing is that I want the staff to draft the message and prevent them from sending it until a supervisor has checked the response. I know this sounds a little labor intensive, but thats the way"they" want it.

Has anyone had experience with this type of setup before? Are there any good, yet inexpensive (around or < $2000) email management tools available? Or can something like this be tackled using a couple of public folders on the exchange server.

We are estimating around 50 emails a day for the next six months.

Any ideas would be GREATLY appreciated!!

Thanks
Peter

4 replies

by millenium

Holy admin nightmare lol, well i this isnt a real good answer but, yeah its called procmail, and it only works on linux. Sorry but, i dropped my exchange server affter the constant battle i had with it.

by terminator

Just set up that mailbox and then remove everyone but supervisor the right to send messages, (right click on mailbox, go to permissions tab)

So your staff can read the messagges, reply to them save them as drafs and then a supervisor can check them and reply to them

Good luck

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