Error sync folder [80040115-514-0-440]

If Microsoft Outlook determines that you have a slow connection, then the synchronization will not accure.
Please check your network connections again, cables, Hub, etc...
Is this problem for all useres, on all machines?
Of course you have Exchange Server?! right?
Did you Install the latest SP?!

I hope this could help you some how..

Good Luck

All Sales Users Dial-Up through ouer 800#. Average true connection speed ~28Kbs.
It occurs only on ~10% of the Sales Force. All settings accross the board are Identical.
SP1 on Srvs-wrks and Office 2k. All Laptops came from "One RIS" Image. So whythen only 10% of Sales Force experience this Sync Failure????

I had a similar situation happen. One of my computers became deathly so and I was able to figure out it was because of the synchroniziation of the folders and files from the desktop to the Network. I tried everything to fix the problem. The solution that I found was to disconnect the computer from the port on the Network and connect the computer to another port that I knew was working properly. Once I did that synchronizing took place without any problems and when I hooked the computer backup to the original port all problems seemed to go away.

I hope this helps.

I'm constantly plagued with the same problem. The root cause I suspect is the same for you...poor connection/not enough bandwidth. OST files tend to corrupt easily in this kind of situation. If the problem persists switching over to personal foldersmay be better for you in the long run as you can use utilities to repair .pst files.

Is it possible to set up your sales users with faster modems? Or best of all, a VPN so that they can connect through a DSL or Cable whenever possible?

I suspect that 28K is simply too slow. Microsoft was never known for being able to work when conditions were less than ideal.

Also, check what's on the users Laptops. It could be a concern if they're running the machine listening to MP3s and stuff (playing games, whatever) while this is occuring.

Kev.

I had a client who was experiencing this problem, and we isolated the cause to the Norton Anti-virus that was running. We disabled NAV and his clients would synch. He told me that he contacted Norton and they provided a solution for him.

If the problem is actually Nortons related, then it is likely that the real-time protection is a factor, Are you using Nortons? What version? Is realtime set to monitor all activity? If so what realtime settings are you using?

To All Posters a great Thanks for all Ideas.
The Sync Problem still persists now on 15% of all Sales Users.
That is 5% up from the last 2 weeks.
Again..
- all Sales Laptop Originated from "One RIS" Image.
- 100% 2000 Environment wth latest SP
- all Sales Laptop have a XIRCOM RealPort 10/100 56
- True Connection speed is 28-35Kbps (Modem-Modem)
- Average Email/Sales User 200 msg <5kb size
- Always a Different Folder that it cant sync
- The MS Tools to repair the OST is 80% effective
-We have NAI Virus installed and running.
- We are gone disabel the VIRUS scanner
- We gone collect sys & soft data for comparisions.

It sounds like there is a large file(s) Outlook is trying to sync. Exchange/Outlook folders don't compare to Lotus Notes' Database when sharing data. Your best bet is to keep your file size small or ZIP large ones.

I think that one mayor important factor that people thend to forget, is the DNS service.
W2000 needs it very hard, not to connect to the internet, but do to name resolutions on its own network as well.
Last week I had to rush to a customer who suddenly had a very poor performance, outlook took 40 seconds to find the server, and open its folders, saving a word file seemed to stall, etc.
This "might" be your synchronisation problem.
What happened at the the customers site ?
I set the DHCP server to have the W2000 server as its DNS server, I tconfigured the DNS server to lookup the adresses it didn't know, by then everything was working like a charm.
Now one thing we didn't install ata the customers site was the firewall (it came with the deal they made with the provider.
So this company's technician said to my customer : "You might want to use the dns facilitys on our firewall so your server doesnot have to anymore.
So if any station in the network had to lookup a name, e.g. what is the ip adres of my server, it would first try the complete internet, and when that would fail, it would finally try to check the wins database, and would succeed.
If your DNS servers do not point to DNS servers within your local network, you might experience heavy performance problems.
Please check them, and make sure that if they are not w2000 dns servers, that they understand the srv records.

After I changed the DNS server at our customers site what it should be, all their outlook problems where gone.

I hope this will help you,

Good luck
Ron

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