Every other printed page is a banner page (separator sheet)

We haven’t found a fix for this and have been looking and trying for quite some time now:

Our business has two printers: the Laserjet is a local printer, the Sharp is a network printer. Both will sporadically print out documents so that every other page is a banner sheet regardless of whether the document has 1 page or 30 pages.

This seems to happen the most when printing documents from a program called VisualPrime although it has also occurred in Word 2007. It affects three employees so far – all running WinXP, and will occur with different types of documentation.

The printers are setup so the first page will be a banner sheet, but not every other page. It is almost as though the printer is seeing each page as a new