Discussion Locked

Exchange Information Store

0 helpful
11 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

System: NT 4.0 SP 6a & Exchange 5.5 SP3
Platform: Recovery Server
Process: Restore of IS/DS
Problem: Information Store will not start after restore
Steps: Installed NT 4.0 as BDC on Network
Applied SP 6a
Disconnected from network
Renamed PC (Same as Production Server )
Promoted to PDC
Installed Exchange Server 5.5
Created a new site
Named the site the same as the production server
Applied SP3
Restored from online backup
Changed all the Service account passwords to match the backup
All services start except the event service and the IS
Can anyone help.............

11 replies

by s_torres

Try using eseutil(should have been installed with SP3) to check the integrity of the information store. If corrupt, run again using the fix switch. You must then delete the log files for the IS to run. This might not be the problem, but it's worth a shot.

by tony.colgrove

You need to run isinteg -patch from the Exchange bin directory. This run an integrity check against the IS. Then try to start the IS. (Event relies on IS to start)

by mckaytech

The Event log should give further information about why the Information Store is not starting. Typically, an error code of -1011 indicates a need to run isinteg -patch as the second answer indicated.

I do these restores more often than I would like and one of the other problems I run into is if the databases and log files are not in the same relative positions as they were on the server from which the backup was taken.

As the first answer correctly noted, there is a database repair tool called eseutil.exe.
But be very careful how you use it - Microsoft recommends that it only be used as a last resort and for good reason.

If you have the information from the Event log, I can probably supply further suggestions.

paul

by doubledown

answer 2 is correct. you must run the isinteg -patch in order to use the information store after a restore from backup. basically, it's a consistency adjuster that recreates all the associations. the is service won't start unless you do this.

by mike

Instead of using the eseutil go to the exchange admin highlight the server and go to the properties, select advanced and then click on the consistency adjuster from the gui.

This discussion is closed to new replies.