Hi there,
I am setting up Facebook Business Manager and ads for a client and it’s got me pulling my hair out.
I created the Business Manager account and tried to add the business page on FB. Both accounts are under the same gmail address. In BM, it says the request is pending.
I haven’t received this request on the Facebook side. I’ve checked the notifications under the account, the page, the associated gmail – nothing.
So I try to cancel the request and I get this error:
“ACCOUNT-NAME can’t be removed because it’s already linked to an Instagram business profile @accountname. To remove this Page from Business Manager, go to Instagram and convert to a personal account or change the Page linked to your business profile.”
When I log in to their Instagram account (it is a business account), it says there are no connected accounts, including Facebook.
When I look on Facebook, it doesn’t show an associated Instagram account.
I tried adding the Facebook page to the Instagram account and refreshing everything, but no change on the Business Manager end.
I got so frustrated, I wondered if I should just try to start again, but it won’t allow me to delete the BM account completely – it says it is not eligible for deletion.
Until I can connect it with the right Facebook page, it’s essentially useless and I can’t figure it out! I’ve spent hours on this and scoured over help documentation and posted to the Facebook for Business page but no response.
Can anyone help me with this? I’m going crazy going in these circles.
Thanks!