FAST utility

Hello, I read your article in regards to migrating users from 2000 to xp via FAST Utility, great article. I follwed the step by step process, and the first step was to give the location of to where the files would be saved, I created a file on a network share, and browsed it, found it selected it, and when I hit the next button, nothing happens? I spoke with Microsoft, they claimn if it doesn’t work, there is no support for that. Any Ideas would be greatly appreciated as we have several pc’s to upgrade.