Has anyone ever had a problem with FUTRSWZD.EXE

I can’t convince Epson that this is their software problem. I suddenly could not fax from windows (xp) after being able to for several months on the Artisan 810. Decided to try to do a clean uninstall and reinstall. Now, after windows starts, i get an error message that FUTRSWZD.EXE experienced a problem and has to close, sorry for the inconvenience. The only place I can find this file is on the software that came with the printer, and Epson is no help. 1st time they tried to tell me it was a virus.