Have you ever

Had to switch between being a tech and being what the client wanted? I was a field support tech for UPS and some of the support areas were way off the road. I could be a good ol boy or a person who hated computers but had to work on them. It depended on the situation and the people there. If they can identifiy with you, you will get more of what really happened and not the sidewards glance with “it just stoped working” for an answer. What do you do when supporting less technical clients?