Hello!,
I need advice as to how to fix my Vista Home Premium Acer Laptop.
It all started with a preinstalled trial of Norton security crashing the computer. I had to mail the computer to Acer in Texas to even be able to get back on. There was no password being used to sign onto
the computer, but it started asking for one to be typed in. When I typed in the word CLEAR, It said WRONG PASSWORD, and wouldnt let me on.
Acer did reinstall the system.But unfortuenately also the
Norton trial. Now my whole computer has been taken over by a Banker Trojan using the -csrss file to control the taskmanager ,and it has rewritten the whole registry, and also placed itself as a user.
Now when I try to remove the users account it says Error 1069
cannot remove Users.Please can you tell me anything that will help
fix this huge problem? Also when I reinstall with the instalation disks and the disks finish, [the computer isnt even connected to the internet ]it goes to a blue screen that says ,Please Wait Windows Installing Updates. I think this is the the Trojan rewriting the registry again
The computer has stopped any security software from being installed and I cant run and online scan because it says Internet
Explorer Has Incountered A Problem And Needs To Close.
Thank You for any answers in advance! I will really appreciate it.
Jazznanny