I must admit, most of my users are pretty well-behaved and technically savvy, especially for engineers. However, a few of them simply cannot understand the concept of spam and why it’s difficult to block altogether.
Granted, we don’t have the best spam filters in the world – we use only keyword filtering and the spam filter built into Outlook 2003 – but it still does a decent job, blocking around 70% or so of the spam we receive. We were looking at better solutions when the bottom fell out of our IT budget earlier this year.
Even if we did have a better solution, though, we still wouldn’t be blocking 100% of the spam these people get. As everyone reading this probably knows, it just isn’t possible. Has anybody seen any good, plain-English articles I can show them that will help me explain this to them?
I keep trying to explain to them that computers aren’t necessarily capable of “looking” at an email and deciding whether or not it has value, but they still complain incessantly. Any suggestions?