I would like some help to find out the right approach to this mater.
How to deal with customer urgency? Here is the issue, I have my schedule complete for today visiting different customer to do something that they need. I got a phone call from a potential customer that got my number from the web or bu reference, and he the network down and the whole company in stand-by. The customer need someone ASAP to drive to the office and fix the issue. But I have my time compromised with others customers already. What to do? Normally if the potential customer can’t way, he will continue to call other support numbers until he could get some one. So is you cannot bring support right away probably you won’t get the customer.
In the other side, sometimes I can call any of my schedule appointment and make some arrange for later, but that is not always the case. I have been dealing with this issue for a while and I would like to know how other guys approach this.
Thanks,
Pepe