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Install HP External cd-writer plus 7200e

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by sbhuck 1 view

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I have a HP External CD-Write Plus 7200e. I have bought the installation discs, but when they are installed, the computer does not recognize that the drive exist. It is connected the parallel port LPT1 where my printer was original connected.
The port still has the information that the device in port LPT1 is my printer.
Under the System Properties, when you go down to the ports and coms, and idetify it and under LPT1 the printer is allocated the following resources:
Input/Output: 0378 - 037F
input/output: 0778 - 077B
Interrupt request: 07
Direct memory access: 03
Under that is "conflicting device list" and no conflicts are found.
If all the resources for this port are still setup to let printer work isn't it safe to say thatthis port will never recognize mt External CD-writer plus 7200e, because as far as it is concerned the printer is still there?
HP support has had me jumping through hoops four 2 weeks, and can not answer this question. They have had me ibstall and uninstall the softwae at least 10 time or more, and had me checking BIOS which is set the way they want it. The resule is a item in my tray which has a red circle on it and a redline through the circle. It reads: "Adaptec DirectCD Wizard, No supported CD-R/CD-RW drive".
You people have often proved much more useful in this time of problem, and I should have come here first, but I wanted to give HP support a chance, since I do have the Installation discs, which were going to make installing the HP External CD-Writer plus 7200e a breeze, but it did not.
Please tell me how would approach solvin this problem
Thanks
Wilbur Huck

5 replies

by pierrejamme

HP makes Printers and Scanners period. Dell makes computers and servers, not printers. They all should stick to what they know.
I bought a 7200i at Staples on sale, price dropped $100 the next mont! Went through the same thing for weeks they even sent me a new one, it lasted less than a year. When I took it in for repairs locally they said the laser was very cheap and the drive non functional. It's not worth the anguish throw it in the trash and get a Sony.

by funinalaska

Ok, couple of different things going on. First the CD needs to be recognized. Is the CD sharing the printer port? If so, that is one problem. The CD needs its own IRQ. Also Adaptec Direct CD is not supported on newer CDRW drives, Ahead, Nero is the new software so you might have conflicting software, which means one has to go. The Nero software is annoying because you can only burn a Data CD, not a rewriteable one. So I kept the Adaptec one on also and found out they conflict with the CD Drive and would not recognize it. The repair shop said I needed more RAM to run Nero, so after that change I can use both applications.
Go to Microsoft Support page, go to your Operating system, then to Printer category because they have problem devices listed and the HP Printer was one if using Win98. So check it out.
I went to the CD drive under Control Panel, System, Devices and removed the hard disc listed after I went to the CD's web site and downloaded the current driver. When it rebooted it wanted to load the same driver, hit cancel, then go back to Devices and click Update Driver, Browse, and select the Driver that was downloaded. That fixed my problem and I got the CD drive to be recognized. Also Microsoft Support has numerous suggestions to troubleshooting the CDRW drive, that might help you also.
Good Luck, Kim

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