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Internet Explorer 6.0 will not start.

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by rmarts

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I have a users whos OS is XP and running Internet explorer 6.0. The problem I am having is that his internet has stopped working all of a sudden. The message I am receiving is having trouble with iexplorer.exe and the WINDLL.DLL and the NTDLL.DLL files. I have tired to remove internet explorer using the remove programs from the control panel, and downloaded from MS the internet explorer 6.0 with sp1, and still am getting the same errors concerning these two file. I have tried to copy these files from another XP machine and that did not work, same error. Can you help?

5 replies

by clermont

an interesting problem, it probably means that those dll's won't load beacause from another problem that it is hard to indentify probably from a program or a syware or a virus, what you can do is a system restore to before that problem arose and if it solves the problem, it would mean a program or a virus or maybe bad sectors on the disk or work around the problem by putting netscape on your computer (a quick fix), if you do system restore and it works, I suggest that you stop system restore and restart it, question to clean up your system (and gain gigs of space) and to a chkdsk with the bad sector scanner on
if all that fails try reinstalling xp over your version

by rmarts

I thank you for your help and what it turned out to be was the ADWARE.WINSHOW virus. I only looked at McAfee for help and I found the mention of this virus through symantec and yakoo. McAfee never even mentioned it and I went into a chat session with a tech person at McAfee and asked why they hadn't posted this virus that was discovered back in Qctober 2003. They couldn't give me an answer. Again I appreciate you helping me out.

by ann777

Definitely a virus... is there any anti-virus software installed on this machine?

These are windows dynamic link library files and you have two options here:

1) Run a anti-virus complete scan over the computer and run removal tools to get rid of all the problems it finds (which I suspect at least two virus --

WINDLL.DLL:
http://www.ladybear.com/services/windll.txt

NTDLL.DLL
http://securityresponse.symantec.com/avcenter/security/Content/3.17.2003.html

2) backup all data files, and boot from the WinXP cd and use the "Complete format" option when freshly installing the OS.

by rmarts

You where right it it was a virus, and I thank you for your help and what it turned out to be the ADWARE.WINSHOW virus. I only looked at McAfee for help and I found the mention of this virus through symantec and yakoo. McAfee never even mentioned it and I went into a chat session with a tech person at McAfee and asked why they hadn't posted this virus that was discovered back in Qctober 2003. They couldn't give me an answer. Again I appreciate you helping me out.

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