We have a new hire that has started work as an advanced data entry level staff user. I then shortly after word was given an equipment incident report stating he/she tried to print a document to the XPS printer and nothing printed and he/she would like to change the default XPS printer to a different network printer.
As a desktop support person I showed he/she how to change the printer during the beginning of the print process and how to change the default printer he/she preferred to use. I also went on to demonstrate the help files available across the window platform including the MS office suite.
The new employees??? reply was, ???aren???t you the computer guy???? I explained I was the computer guy and my duties are many and there are just some things you should be able to do yourself. Tears flowed and charging out of the office ensued. I apologized from the bottom of my heart but it was not accepted. The person stated he/she would not work with me again.
My supervisor who is not in IT has reprimanded me and put me on notice for making a statement above my pay grade. I appealed to her supervisor (my supervisor???s supervisor) who is now mad at me for going over my supervisors head and bothering him. I went to HRO and asked for mediation. They indicate they can???t get involved unless more action is taken and finalized.
My history is of a good natured person who does not go around upsetting people and does not make a scene.