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isa 2006 problem?

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by hass_hm

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hello
i've an isa 2006 on my network, the problem is that user can't run their mails on outlook and i've an error response "the server name you entered cannot be found"
while i (as domain admin) work fine. what's the problem

note: the mail server is out side the network
i created an access rule in isa to allow pop3 and smtp

4 replies

by 93961

Have you given access rights to the Domain User/s for the POP3/SMTP Rule on ISA?

by hass_hm

yes of course i've given access to users
note that users cant ping the mail server

by mark ii

if your users cant ping your mail server and recieve reply, then that is your Problem. Outlook does not have enough information on how to reach your Mail server. to Fix This Problem, Go to Your Network adapter Settings where you enter the IP Address, subnet Mask, Gateway etc. Now make sure the Gateway address is correct and You Must enter at least on DNS server IP address. MSOUTOOK will not work if you dont put a DNS Server address niether will you be able to ping Niether your Mail server, Nor Google, Nor Yahoo

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