Windows Forum

Ask something
Discussion Locked

Media Player Issues

0 helpful
10 replies

by expertpc

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

When browsing a website that has a movie embedded in it, I click on the movie and it brings up Windows Media Player. It then proceeds to load the file then crashes with an application error like that below:

Application popup: wmplayer.exe - Application Error : The instruction at "0x1d2066b2" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program

Each crash has the EXACT same info!

If I download the file and play it locally it runs great.

I have used multiple versions of WM with no change. I downloaded a new 3rd party media player and changed the file types to point to this new media player but IE keeps bringing up Windows Media Player.

Any suggestions?

10 replies

by johngreer

Try uninstalling Windows Media Player, then re-installing it. That should then re-plug-in to IE (and any other browser you have installed).

by expertpc

When I stated I had used multiple version od Windows Media Player, It meant I had uninstalled and installed on many seperate occasions.

by wroming

There is a known issue with IE as well as media player on this exact issue. Uninstall media player and then run all the updates for IE as well as hotfixes for 2000 then redownload the latest media player from Microsoft this will fix you right up. :-)

by expertpc

Please show any reference to this with an URL.

I have attempted removing Media Player, then rebooting, backing out all hot fixes, reloading IE 6 then reinstalling all hot fixes and media player to no effect and variations of this process.

by wroming

Wow you do have a doosy then. I would then start looking at the OS making sure that all hotfixes are there as well as reapplying SP3 to the machine. There is also a sp3 rollup package that has been posted at technet that fixes alot of other issues that came after sp3 media player is one of those. Also with the movie embedded into the website it uses IE to do this operation. Make sure that you have and or reapply all IE updates as well. But the first thing go to an older version of media player and see if it does the same thing if it does not you know where it resides and then try getting media player again possibly from http://download.com.com

by spanky

Try opening Media Player, choosing File, Open URL, specify the exact path to the embedded media file (may need to view source on the page). Does Media Player crash? If so, it's a problem with WMP or the web server. If not, it's an interaction between IE and WMP.

The error you are seeing indicates that wmplayer.exe is the faulting application and it's passing data to an invalid memory address. It should also be generating a drwtsn32.log (or .txt) file which may include additional information.

It is also worth looking at what else is running on the system at the time of failure (think startup group programs, 3rd party services and system tray apps), as it could be something else that is tied into WMP when you try to view the embedded file that is causing WMP to crash.

This discussion is closed to new replies.