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Memory Dump

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by anthony.tocco

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I need to refresh my mind. I have users that when thier workstation frezzes up they say that a blue screen and mmemory dump happens and then they shut off the machine and turn it back on. I need to remember is this ok. I have no information on what type of memory dump. I have not been able to recreate this problem. Any help????

Thanks

5 replies

by vinnyd

Memory dumps happen in Windows NT, 2000, etc

They contain the information about what was in the computers memory when the error happened.

This info does not mean much to most people and normally would be forwarded to Microsoft to figure out what is wrong.

Memory dumps happen a lot because of device driver problems or hardware trouble.

So ask what the user was doing at the time the blue screen happened.

by curlergirl

It's OK if they shut the machine off and then bring it back up. You can even configure the machine to restart automatically when a memory dump happens, although if you do this you might lose the details of the STOP error. The best situation is to educate your users to WRITE DOWN the first 2-3 lines of the memory dump screen when it happens - this will give you the basic info about what STOP error occurred and what memory addresses were affected and/or dlls caused it. This can be very useful info in troubleshooting the cause of the errors. Once they've written the info down, they can feel free to shut down and bring the system back up. If the system comes back up, you have time to do your troubleshooting. If it doesn't, you'd better havethat STOP error info, as it may be the only clue you have to what happened. Hope this helps!

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