Metrics of the team vs the individual

We run a small support team here and the objectives of the team are well definied. Ther is Staff development and carreer review, although in common with most institutions Classroom training is difficult to afford for all.
It seems to me that thereis a contradiction in the way that we measure performance vs the team objectives. We measure individuals (no of calls, spot rate etc as well as qualititive testing) But that can mean that individuals do not act in a team way in their scrabble to build their figures (Cherry picking and the like).

I wonder what other approaches Managers use to monitor the service performance and individual performance and how well they sit together