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MicroSoft Error when trying to do updates.

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by kfrost

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Every time I try to do an update I receive this message
"The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem" Error number: 0x800704DD I found on the internet in Microsoft's KB (http://support.microsoft.com/kb/910341) the solutions. My question is when I go into regedit I do not have the following path

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Notify\SensLogn

Now if I go into
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Notify_Disabled\SensLogn

I have all of the registry entries that the KB talks about. I wondering if the "Notify_Disabled" has something to do with this.
I am running an XP machine with SP2.

Thank You,
Kevin

5 replies

by kenone

offers free support for update problems, in my experience it's top notch.

by kfrost

I just sent in my request via email to microsoft. It says a reply will be issued within 8 hours, so we'll see what they have to say.

by kfrost

Here were the instructions I received from Microsoft via their email help. This solved my problem.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify

At this time, let's refer to the following steps to troubleshoot this issue.

Step 1: Backup the Registry
=====================
As we need to modify some registry keys to troubleshoot this issue, let?s perform the following steps to backup the current Registry first.

1. Click "Start", click "Run", type "regedit" (without quotations), and click "OK".
2. Select "My Computer" (the root node) in the left pane, click "Export" under the "File" menu, choose "All" under "Export" range, select "Desktop" in the "Save in" box, type "backup" in "File" Name, and then click "Save".

Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file. After we have completed the troubleshooting and the issue has been resolved, we can delete this file.

3. Close the Registry Editor.

Then, proceed to Step 2.

Step 2: Restore the relevant Registry Key
===============================
1. Click "Start", "Run", type: "notepad C:\fix.reg" (without quotations) and press "Enter". Choose "Yes" when you are prompted.
2. Copy the following commands and then paste them into the opened Notepad window.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain]
"Asynchronous"=dword:00000000
"Impersonate"=dword:00000000
"DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,33,00,32,00,2e,00,64,00,6c,00,\
6c,00,00,00
"Logoff"="ChainWlxLogoffEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet]
"Asynchronous"=dword:00000000
"Impersonate"=dword:00000000
"DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,6e,00,65,00,74,00,2e,00,64,00,\
6c,00,6c,00,00,00
"Logoff"="CryptnetWlxLogoffEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll]
"DLLName"="cscdll.dll"
"Logon"="WinlogonLogonEvent"
"Logoff"="WinlogonLogoffEvent"
"ScreenSaver"="WinlogonScreenSaverEvent"
"Startup"="WinlogonStartupEvent"
"Shutdown"="WinlogonShutdownEvent"
"StartShell"="WinlogonStartShellEvent"
"Impersonate"=dword:00000000
"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
@=""
"DLLName"="igfxsrvc.dll"
"Asynchronous"=dword:00000001
"Impersonate"=dword:00000001
"Unlock"="WinlogonUnlockEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp]
"DLLName"="wlnotify.dll"
"Logon"="SCardStartCertProp"
"Logoff"="SCardStopCertProp"
"Lock"="SCardSuspendCertProp"
"Unlock"="SCardResumeCertProp"
"Enabled"=dword:00000001
"Impersonate"=dword:00000001
"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule]
"Asynchronous"=dword:00000000
"DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\
6c,00,6c,00,00,00
"Impersonate"=dword:00000000
"StartShell"="SchedStartShell"
"Logoff"="SchedEventLogOff"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy]
"Logoff"="WLEventLogoff"
"Impersonate"=dword:00000000
"Asynchronous"=dword:00000001
"DllName"=hex(2):73,00,63,00,6c,00,67,00,6e,00,74,00,66,00,79,00,2e,00,64,00,\
6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn]
"DLLName"="WlNotify.dll"
"Lock"="SensLockEvent"
"Logon"="SensLogonEvent"
"Logoff"="SensLogoffEvent"
"Safe"=dword:00000001
"MaxWait"=dword:00000258
"StartScreenSaver"="SensStartScreenSaverEvent"
"StopScreenSaver"="SensStopScreenSaverEvent"
"Startup"="SensStartupEvent"
"Shutdown"="SensShutdownEvent"
"StartShell"="SensStartShellEvent"
"PostShell"="SensPostShellEvent"
"Disconnect"="SensDisconnectEvent"
"Reconnect"="SensReconnectEvent"
"Unlock"="SensUnlockEvent"
"Impersonate"=dword:00000001
"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SSOExec]
"Asynchronous"=dword:00000001
"Impersonate"=dword:00000001
"DLLName"="%windir%\temp\sso\ssoexec.dll"
"Unlock"="SSOExec"
"Lock"="SSOReset"
"Logoff"="SSOReset"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv]
"Asynchronous"=dword:00000000
"DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\
6c,00,6c,00,00,00
"Impersonate"=dword:00000000
"Logoff"="TSEventLogoff"
"Logon"="TSEventLogon"
"PostShell"="TSEventPostShell"
"Shutdown"="TSEventShutdown"
"StartShell"="TSEventStartShell"
"Startup"="TSEventStartup"
"MaxWait"=dword:00000258
"Reconnect"="TSEventReconnect"
"Disconnect"="TSEventDisconnect"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon]
"DLLName"="wlnotify.dll"
"Logon"="RegisterTicketExpiredNotificationEvent"
"Logoff"="UnregisterTicketExpiredNotificationEvent"
"Impersonate"=dword:00000001
"Asynchronous"=dword:00000001

3. After pasting the above commands, please close the Notepad window. Choose "Yes" when you are prompted to save the file.
4. Click "Start", "Run", type: "C:\fix.reg" (without quotations) and press "Enter" to run the commands we have pasted.
5. A dialog box will pop-up saying "Are you sure you want to add the information in C:\fix.reg to the registry?". Click "Yes" on this dialog box.
6. Reboot the machine.
7. After the machine reboots, please test on the Windows Update web site and see if the issue persists.

by older mycroft

This takes a bit of effort to read but does make sense.

[i]If you'd rather not read all of the gubbins below, try this:[/i]

[b]Windows XP

1. Click Start, and then click Control Panel
2. Double-click Automatic Updates.
3. Click Automatic (recommended).
4. Click to select the day and time that you want to download and install updates, and then click OK.[/b]
_____________________________________________

[u]Here's the 'gubbins'[/u]
Section B: Windows Server 2003 and Windows XP
Step 1: Log on and run Internet Explorer as a user who is a member of the local Administrators group

1. Log on as a user who is a member of the local Administrators group.
2. Right-click the Internet Explorer icon, click Run as, and then run the program as a user who is a member of the local Administrators group.
3. Visit the Windows Update Web site, visit the Microsoft Update Web site, or connect to a WSUS server.

Step 2: Verify that the following registry entries are present
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

1. Click Start, click Run, type Regedit, and then click OK.
2. Expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn
3. Verify that the following registry entries are present:
Collapse this tableExpand this table
Name Data type Data value
Asynchronous DWORD 00000001
Disconnect String SensDisconnectEvent
DLLName String WlNotify.dll
Impersonate DWORD 00000001
Lock String SensLockEvent
Logoff String SensLogoffEvent
Logon String SensLogonEvent
MaxWait DWORD 00000258
PostShell String SensPostShellEvent
Reconnect String SensReconnectEvent
Safe DWORD 00000001
Shutdown String SensShutdownEvent
StartScreenSaver String SensStartScreenSaverEvent
StartShell String SensStartShellEvent
Startup String SensStartupEvent
StopScreenSaver String SensStopScreenSaverEvent
Unlock String SensUnlockEvent
4. Make any changes or additions that are required.

The following example explains how to change the value of the Shutdown registry entry:
1. Right-click Shutdown, and then click Modify.
2. In the Value data box, type SensShutdownEvent to overwrite the existing value, and then click OK.
The following example explains how to add a new registry entry:
1. In the left pane, click SensLogn.
2. Click Edit, point to New, and then click the value type that you want. For our example, click DWORD Value.
3. Type Impersonate, and then press ENTER.
4. Right-click Impersonate, and then click Modify.
5. In the Value data box, type 1, and then click OK.
5. If you made any changes to the registry, restart the computer. Then, try again to download and install the update.

Note The registry subkeys and values in the table in step 3 only apply to Windows Server 2003 and Windows XP. You cannot import these registry subkeys and values from a Windows Server 2003-based or a Windows XP-based computer to a Windows 2000-based computer.

Excerpt from:

http://windowsitpro.com/article/articleid/85931/jsi-tip-10519-you-receive-0x800704dd--andor-0x80240020-when-you-attempt-to-download-and-install-updates-from-the-windows-update-web-site-the-microsoft-update-web-site-or-from-a-wsus-server.html

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