Monitor response issue - TechRepublic
Question
October 2, 2012 at 03:06 PM
awelsh2

Monitor response issue

by awelsh2 . Updated 13 years, 8 months ago

Ok, working on a friend’s computer. His description to me: when booting up the computer, monitors would not respond, computer is definitely on, just no display. Switched to onboard video, it works. Updated his gtx260 drivers for next time he hopped on. Afterward, opened case, made sure gtx260 was seated properly and plugged in completely, all looks well as this points. Cables from card to dual monitor setup all ok. Now upon booting with monitors still plugged into onboard graphics, same issue. Powers off, switched cables to use gtx260, now it works. The next time he went to use the computer, the same exact issue happened again. The initial set up whether it be graphics via onboard or his gtx260 do not work. The graphics card seems to work fine with other monitors. Had him check his monitor config settings, all seems fine as well. At this moment I have him resetting his bios, just in case any weird hardware configs could have possible harmed anything in the past, just by removing the cmos battery for 15 minutes or so, then seating it back in properly to see if the same issue occurs upon boot.

Any one have this type of issue before? In my experience it’s always boiled down to either a fried graphics card, damaged plugs or cables, damaged monitors, or a driver/configuration issue. But it’s weird with the “now i work, now i don’t” symptoms.

(Keep in mind, I am not physically in front of his computer or this would be a bit easier. I have worked on his set up less than a year ago and all worked fine)

Thanks.

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