MS WORD 2007 Print Range does not work

I have a user that has a WORD document that is approx. 350 pages. He wants to print page ranges, and it does not work. By trying several printers at several workstations, I have determined that the problem is in WORD. Also, if I open the document in OpenOffice, the page ranges print fine. There are chapters, etc. in the document. The user believes that somehow WORD is reading the page number IN the document rather than the page number OF the document. I’m not convinced that’s the problem, but I have no idea what to do??? He uses WORD 2007, but the document is saved in 2000/2003 format. HELP!!! Thanks!