I’ll try to sum my situation up as short as possible.
I was recently hired to fill a newly appointed help desk position at an ~800 person business. IT had shared help desk responsibilities before and the small IS group (5 total tech/admins/etc)all answered calls that came into the queue. My position was created to be tier 1 support. The first couple months were really busy as I answered calls and also tagged along to learn the layout and equipment. Eight months down the road and now I’ve reached a peak that, to learn anything new, would take time away from my primary job. Everyone here is great and my boss(the CIO)is like our buddy and doesn’t micro-manage at all.
My problem now is that I’m trying to find odd jobs to fill the time. They run a pretty tight ship and we only get about 20-25 calls a day (mostly passwords/misc stuff). Rarely do I have to pass the problem along. I find myself decommissioning old PCs, organizing the tech room, and recently making clear guides and instructions for processes we do. There’s no pressure from the CIO(we don’t keep track of incoming calls) as I mentioned – very laid back. I feel I should be doing more, but am strapped to the desk? Since it’s a new position I’m assuming more will be added down the road.
I very much enjoy the job and plan on being with the company as long as possible(there’s not many IT jobs around here).