Web Development

Ask something
Discussion Locked

NT 4 Install Runs but Program Crashes

0 helpful
9 replies

by lorry2

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

When I run a service pack for Solomon IV, the
installer runs and completes, but two curious
things happen. When setup displays the dialog for adding an icon to the Program Folder, the Existing Folders show no files. This also happens on any other piece of software I install. After installation, when the Solomon program is activated, the parent process runs, but any applications immediately fail with a Dr. Watson error 0xc0000005 indicating that the application .exe file has caused the error.

9 replies

by sergey kovzik

Epmpty folder is ok, because you need to choose folder. They don't want to show unnecessary information :)
Regarding error. Try to disable Dr. Watson - sometimes this helps, sometimes you'll have actual error in application which may say more information where to go.

by shanghai sam

It does not matter what folder I choose, the result is the same. Disabling Dr. Watson does not help either. What I did note was that any other machine asks for a reboot to replace files when the install is finished and this one does not. A rebootdoes not help either. Also, I tried the install for Netscape and the setp still shows Existing Folders as blank. And, just like Solomon, it does not ask for a reboot, which any other machine requires for completing the installation. By the way, there is no Installer directory under winnt and I did make sure all access rights were available to any user even though I go in as administrator.

by sergey kovzik

you didn't understand me - it's like I wasn't clear :) you can write program so it will show only folders or folders with specific type of files or with all files. in your case - installation program needs to know folder where to install. it doesn'tneed to know anything about your files - and it doesn't show them because it doesn't need this. regarding reboot process - some programs ask to reboot every time after installation. some - only if they replaced some files and they need Windows to reload them. It is very possible that your PC already had newer versions of those files and other PC - not. This is why it asked on other PCs and not on your. And about Dr. Watson - I suggested to disable it to track down what will happen with programs, will you have those errors. Dr. Watson has nothing to do with dialog boxes behaviour.

by lorry2

This problem occurs with any new software I try to install. The system never ecognizes any of the installed software and never asks for a reboot even whne the files are obviously newer versions. Something must have been corrupted in the registry. I have run several registry clean programs, but none seem to help. Aside from completely rebuilding the system, can you offer any more ideas.

by limatik

Hi,

1) Do you already have the latest service pack available for NT 4? If not, installing this just might work.

2) Checked for any bad sectors lately? It just might happen that the area on which NT is writing the new applications fall on bad areas of your hard drive.

Cheers

by maxwell edison

When you use the Microsoft Internet Explorer Open Software Description (OSD) code download facility (that uses the Java Package Manager[JPM]) to permanently install java class files onto a user's computer, the user is presented with an Security Warning dialog box for each signed cab file that is downloaded from the Web server. When the user clicks Yes on the Security Warning dialog box for the last cab file that is downloaded, the following error message may be displayed:

An application error has occurred
and an application error log is being generated.

IEXPLORE.exe
Exception: access violation (0xc0000005), Address 0x702be865

This problem only occurs when installing multiple packages from more than one CAB file. A supportedfix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Internet Explorer 5 for Windows NT 4.0 and Microsoft Internet Explorer 5 for Windows 98 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

This discussion is closed to new replies.