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NT Blue screen

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by jlivingston

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I just installed a network monitoring software. It added a service, and when I tried to reboot, it blue screened. I don't know how to remove the service. How do I boot to a command prompt on an NTFS volume, and then once I get there where do I goto remove the offending service? Any help would be greatly appreciated.

4 replies

by guy

You could try the Last Known Good
To do this reboot once more, hit the space bar, then press "L" when a DOS menu appears.
Another strategy would be an emergency repair using your the original CD 3 setup disks and your emergency repair disk if its up to date.
One more strategy would be to get a copy of NTFSDOS and boot from floppy.

by dash242

Using NTFSDOS from http://www.sysinternals.com (you will need the full version), you can boot to a floppy and use their ntfsren.exe (rename) and rename the file (.sys or .dll) that is causing the BSOD. Look at the last line of driver files (usually.sys), and you have a pretty good chance of finding the culprit. This has happened to me a number of times on my users' computers, and this fix takes only minutes.

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