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nt printer/policy/user can't use printer

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7 replies

by jmontgomery

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We have an nt network with a policy on users. They can't add/remove printers. Only 2 users out of this group are having problems. Example: When in Word they don't have a printer to print to at all. i have gone into Administrator and set the printer up. Administrator can print fine, but the user can't. Any suggestions?

7 replies

by gadawg

My guess is that if this is working for all other users then it might be a profile issue. Logon as the admin and delete (or rename) the user's local profile and (if you are using roaming profiles) delete the roaming profile for this user. I could not tell from your posting whether this is a network printer or a local printer... (makes a difference on what steps follow but...) have the user log back on and install the printer (again not sure whether this is the appropriate point to reinstall the printer since I'm not sure how you have this printer setup. Many of our users have had printing problems as a result of a profile that had become corrupt for no apparent reason. Removing the profile and reinstalling the network printer usually took care of the problem.
Good Luck

by bill

You should also log in as the local administrator and check the permissions on the printer right mouse -> properties -> security -> permissions and make sure that the specific users or "everyone" has at least print permissions

by jbane

To me it sounds as if the users have no printer installed. They need to install the printer themselves, that is, if it is a network printer.

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