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Office 2000 won't Install, IPF

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I am trying to reinstall Office2000 Premium Ed. on my computer because
the system crashed and the OS, W98 SE, had to be reinstalled. I have
tried reinstalling W98SE and new memory with negative results. A full updated virus scan using McAffee, Norton 2001 and System Suite 2000 has not shown any virus contamination. Always the same error message. I also tried changing Config.sys settings to
STACKS=64,512
FILES=60
BUFFERS=40
Same error resulted.

*This is the error given at the beginning of the installation process;
MSIEXEC caused an invalid page fault in
module KERNEL32.DLL at 016f:bff9db61.
Registers:
EAX=c00309c4 CS=016f EIP=bff9db61 EFLGS=00010212
EBX=0063fe28 SS=0177 ESP=0053fe98 EBP=00540134
ECX=00000000 DS=0177 ESI=00000000 FS=34d7
EDX=bff76855 ES=0177 EDI=00406508 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:
Normally I can figure these problems out pretty well, but this one has me stumped. The systems performance otherwise seems to be OK, but there have been some other program installations that have caused me problems also.
Any help greatly appreciated!
Steve

5 replies

by mrvar520

I would try to reinstall WIN98 after doing an fdisk, rebuild partitions, and reformat, it sounds like you got a bad install of the kernell level of the OS. I would also install office prior to installing any other program.

Hope this helps.

by dmiles

The page fault refers to a Win95.cih virus
from the DOS command
Type cd windows \system
Rename the following files
MSI.dll
MSIExec.exe
Msihnd.dll
Use REN command
Type WIN press Enter
Double-click Instmsi.exe in the \MSI folder in the root of office 2000 cd
Reference microsoft knowledgebase article Q238012

by cleanme

The first answer did'nt help, but author replied with additional info. I copied the CD Disk 1 contents to a created file on my c drive and the restarted in safe mode. Then I installed Office from the file on the c drive. Detailed instructions at Microsoft support site Q238012.

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