I have a user who has a Dell pc that came preinstalled with Microsoft Office 2003. She started having problems with the 2007 Compatibility pack where it would not open the 2007 Office files. I decided to purchase a license for Office 2007 from Microsoft. I purchased a 2010 Office Standard license and downloaded the 2007 Standard ISO. In the meantime, I tried uninstalling the Compatibility pack and reinstalling it with no luck. I then tried to to a repair on the Office 2003 installation. At that point I started getting an error saying the Office 2003 was not installed for the current user and it said I needed to install it for that user.
During the course of the time I was trying to get this resolved, the user tells me that another person in the office had a problem with Office 2003 and needed to repair their installation. They couldn’t locate their Office 2003 CD right away, so they used her CD. I suspect that when I used her CD to repair her install, Microsoft determined that another pc was using the same CD, so it wouldn’t let me in. I decided to wait and install the 2007 program. I have installed it now and when we click on any of the Office 2007 programs, nothing happens. They never load. I have tried to uninstall Office 2003 and 2007 and delete all the directories in Program Files associated with Office. Then I reinstalled Office 2007, but still nothing will come up. Does anyone have any suggestions about how I can get Office 2007 running on this pc?