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Outgoing mails from client sites going to SPAM folder

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by mrmosing

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Hey all,

Recently we had a SPAM/bot "attack" on our hosted client sites on some forms without captcha. On some sites over 100 or 1000 spam posts were created (like comments, etc.).

After that, we have experienced an increase in clients complaining about outgoing mails (like for example order confirmations) are going to the recipients SPAM folder.

Are these two things somewhat related?

We have set up SPF and DKIM records for our clients, and most of them getting 10/10 on mail-tester.com. Is there anything else we can do and/or test?

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by Tammy.Cavadias

These two items are indeed related, as it hurts your reputation.

You should contact the ISPs which block the majority of your emails and try to remove your IP address from the block.

- Tammy :mug:

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