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Outlook 2003 & Word

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by hereinoz 1 view

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Hi All,

Have an interesting one. A new Toshiba Laptop running WinXP Pro and Office 2003, has Outlook configured to use MS Word as the email editor.

This was working fine until a day or two ago, when Word flatly refused to open when you want to create or reply to an email. The notification that Outlook is opening Word comes up, but Word never loads. Outlook just sits there and has to be closed by the Task Manager.

Word will quite happily load on its own, but not through Outlook.

We can reply and create emails using the standard Outlook email editing screen, but this user would like to use Word as the editor if possible.

I have tried MS Support site for this one but no joy.

Possibly a re-install of Office might do it, but I wonder if any of you have any other ideas on this one.

I hope,

Alan

3 replies

by jamie schnabel

Just run the detect and repair. This has happened to me and it fixed the problem. You will need the office cd to do this.

by hereinoz

Thank you. The offending machine is back from its journey now and that is exactly what we have done. The user was hoping for a fix on the road, but he was informed that there was nothing we could do until he returned.

Thanks again Jamie

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