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Outlook 2007 "delete" grayed out

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by arujammer 1 view

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I got an user that when he tries to delete a mail message from his outlook 2007, the delete option is grayed out. But whenever he tried to delete two or more mail messages the delete option is available.

I have recreated his outlook profile but with no success.

We have just migrate this user from an imap mail server to Exchange 2010.

Any help is more than welcome, thank you!

3 replies

by prentom

Have you tried to run "scanost.exe" from the folder Program Files\Microsoft Office\Office12, maybe it can run a repair on the file.

by arujammer

Hi Prent0

No, i haven't tried that, thnx for the tip.

I got it working be exporting to pst and disconnect the user mailbox from Exchange , create a new mailbox for the user and import the .pst.

But i'll try the scanost.exe on another user with the same problem to see what happen.

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