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Outlook email

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by longmanjay

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A client using outlook 2000, can send and receive internal email but can not receive external email. Her external email is being deliverd to another person box. She also can not send exxternal email. HOW DO I FIX IT SO SHE CAN RECEIVE AND SEND EXTERNAL EMAIL. Note that outlook 2000 is on an exchange server on a Wide Area Network.

12 replies

by its a secret

The first thing I would do is verify that tcp/ip is setup correctly on the problem machine. be sure to have your dns settings correct ( host=computer name, domain= exchange's domain name, dns server search= your dns ip address)and the proper gatewayaddress(usualy the firewall or router).

by wpatrey

Goto Tools/Services/Microsoft Exchange server/Prpoerties and make sure the mailbox is the right persons mailbox. If not remove it and add the right one to it.

by mrval

This is a mailbox setting in Exchange Server. Open his mailbox and set the user up with a correct SMTP address. You may want to check the other user's SMTP address so emails dont get delivered wrong.

Regards

by pherra

If you have access to the Exchange Server, there are three places I would check. Viewing the properties of the user's mailbox, check the following tabs.
1) The protocols tab-both the POP3 and HTTP should be enabled.
2) The Delivery Restrictions tab- there should be NO entries in the Accept section, if there are it will ONLY accept messages from those people and no one else.
3) The Delivery options tab - this is where you can specify an "alternate recipient", be sure there is no one listed here.

by dan c

Had same problem once when I changed an IP address. Had to put in the DNS settings under TCP/IP settings. Once first connection was made I was able to take the DNS settings back out.

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