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Outlook via Remote Shiva

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by melissah 2 views

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I have about 10 remote users who connect to our main site via dial-up to a Shiva box. Fromthere they either connect to remote desktop or use outlook on their local desktop. There are 3 users who are unable to contact our exchange server via their local desktop. Is there something I'm missing? Any info would be a big help.

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by craig it mangaer

Check their IPconfig settings as well as the log files on the Shiva box. Try a ping command to see if they can "see" the mail server over their connection. It's possible they are not being assigned an IP address if you are using DHCP or someone setup their IP addresses manually for the connection at one time incorrectly. If they can ping the exchange server, double check their Outlook properties to ensure they are matching the correct info for the server. Also double check to see if the DNS settings are correct if you can ping by address but not by name that could be a problem. Also if you changed the Exchange server at any time their could be a rogue LMHOSTS file causing an issue or like I said the mailserver properties within Outlook itself.

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