When a user copies text or anything from a webpage, word document, etc. and then invokes a new message in Outlook, when he pastes, it does not produce the intended text that was copied, yet an icon (e.g., the blue help and support question mark icon).
However if he opens a new message window, then copies from the external source, and then pastes into the already opened message window, the intended result is the copied text.
Apparenty this is a common problem as I found in many google searches however there are no solutions posted anywhere.
http://www.google.ca/search?q=pasting+blue+question+mark&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&safe=images
I have checked the COM Add-Ins, performed a Detect and Repair, and also Reinstalled Office. Yet the issue remains.