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personal website issues

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by pieter1612

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My website worked on the internet for some time. I'm hosting it from my home, suddenly it went of the air, and it seems that port 80 is occupied by a program. I can ping my external web address, but I cannot access the website from another computer from outside my network. I am running IIS at the moment and it worked for some time. What can be the issue?

17 replies

by ron k.

Have you tried using System Restore and restore to a point before you had issues? Soemtimes it works pretty well.
Also, if I'm not mistaken Port 80 is used by browsers to access the Internet. What port were you using previously? 80?

by donmecca

Yeah....http/https will only access the port 80. I would also check your event viewer to see what it is saying. Normally, the event id will provide you with a starting point.

by pieter1612

As I stated, i've reload all the software, there is no firewall acivated as far as I know, I have only load windows XP with apache, I've tried netstats and used the PID to identify a possible program, but the pc is pretty clean at the moment, no other programs, except the drivers are loaded.

by pieter1612

Let's see if I can answer you: Yes I have restored the pc, that did not help, I've used another pc and format it, rebuild the software, install apache server on it, disable the firewalls, setup a static ip on the pc, connect to DynDNS with that static ip and created a domain name. I've called my service provider to ensure that port 80 is open on their side, and they confirmed it. However if I use a program like PFport checker or canyouseeme.com, it shows that the port is blocked. I've used netstat -aon command to see what is blocking the port, but cannot find anything at all, maybe it is bacuase i just don't know what i'm looking for, at the moment the website works very well on my intranet, it is just not working with the external ip. I've got a Billion modem, and i am pretty sure it is set to open port 80, as the website was visible a few weeks ago. I am at the end of my knowledge here, i really need some help!

by donmecca

That is weird.... I am not sure what the DynDNS is but have you made sure your default gateway is configured. If you can access the website under your admin account, this sounds like the other account is not configured the same way or doesn't have the same privleges of course. Make sure you can ping off your computer and then do a tracert to your website. This should tell you what's wrong.

by pieter1612

the dns name = neserweb.homeip.net
I've picked the difference up already between the webaddresse. It is not that. If I use something like port tester on canyouseeme.org. It also gives a time out message on all ports that I've tested. I am starting to wonder if the ISP is not lying to me about the open ports. the current ip is: 41.133.30.68. The machine is pretty clean at the moment, if just formatted the hdd and reinstalled everything -that is windows and IIS, except of the drivers, there is not much else on the machine. The website is for my church. Help would be appreciated

by slayer_

But it couldn't be your ISP, your ISP wouldn't be able to tell the difference between regular web traffic and a web server.

by pieter1612

If you think you can help, please tell me what you need and I'll try and provide it to you...

by slayer_

First request was denied, then other 3 worked with a huge LAT. ~380ms.

I can't visit your website though.... I am getting a huge lag.

1 21 ms 40 ms 11 ms 24.76.88.1
2 14 ms 10 ms 11 ms rc2nr-ge5-0-0-1.wp.shawcable.net [64.59.179.3]
3 35 ms 61 ms 43 ms 66.163.78.42
4 33 ms 31 ms 34 ms mpr1.ord7.us [206.223.119.86]
5 50 ms 47 ms 47 ms ge-2-1-0.mpr1.ord2.above.net [64.125.26.249]
6 51 ms 34 ms 44 ms xe-0-1-0.cr1.ord2.us.above.net [64.125.25.105]
7 32 ms 35 ms 31 ms ge-1-0-0.mpr1.ord2.us.above.net [64.125.29.2]
8 58 ms 60 ms 59 ms so-1-1-0.mpr1.lga5.us.above.net [64.125.27.170]

9 62 ms 62 ms 63 ms so-1-2-0.mpr1.dca2.us.above.net [64.125.26.101]

10 134 ms 134 ms 135 ms so-0-1-0.mpr1.lhr2.uk.above.net [64.125.27.58]
11 136 ms 138 ms 138 ms 79.141.38.38.available.above.net [79.141.38.38]

12 359 ms 356 ms 358 ms pos-0-0-0-0.mid-1.mweb.co.za [196.22.163.229]
13 418 ms 398 ms 387 ms tengig-0-0-0-0-42.vic-up-1.mweb.co.za [196.22.16
.217]
14 368 ms 353 ms 355 ms vl-11.vic-hscore-1.mweb.co.za [196.22.169.227]
15 353 ms 367 ms 356 ms tengig-0-0-0-92.vic-ipc-1.mweb.co.za [196.22.189
17]
16 * * * Request timed out.
17 ^C

by slayer_

You have to tell it what your website address is so it knows where to direct requests for it. Perhaps IIS has something similar?

by pieter1612

Thanks, but if you will, try to ping this address again. 41.133.30.81. In tracert it only gives "connection time outs" I'm really at wits end here. I've also tried a nifty little program called Port Forwarding Wizard and it tells me that it cannot find my router. I can ping it from my laptop also, but I do not know what else to do. I've used websites like canyouseeme.com to test the ports, but it just shows that the ports are closed. The service provider again assured me this morning that the ports are all open....

by pieter1612

I'm not sure what you are after. What I did was to setup a fixed ip on the server machine under the TCP/IP protocol. As it ask for ip adress, subnet mask and default gateway. ( The default gateway I believe is the same as the modems, if not, then that may be the issue!)

by seanferd

so it must be a local network problem.

http://www.robtex.com/dns/neserweb.homeip.net.html#records

You may have some problems here, but some may also be normal for a DDNS service.
http://www.dnscog.com/report/homeip.net/1273354761

If incoming HTTP/80 comes up as blocked, you certainly do have some security software or a firewall (on a computer or on the router) blocking this. Perhaps an update (even a router firmware update) has reset some security settings.

As to port forwarding, you must add your server IP to the forwarding list for port 80 in the router, or make sure it isn't turned off or changed IP.

http://portforward.com/
Shield Up! https://www.grc.com/x/ne.dll?bh0bkyd2

Edit: Note also that ping and tracert may be blocked by default server security settings or router settings. They are not really very good tools any more for this reason - they won't always work even if the destination address is reachable. The UDP packets are just dropped to prevent DOS attacks.

You can try playing with DiG for Windows, or even Wireshark to get more info.

But I'd check all security software and the router firewall/port forwarding first.

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