I have been having a problem with users not being able to print some PDF files, some of the time.
Systems are running WinXPsp2.
Acrobat reader 7.0.0 thru 7.0.2, depending on the user.
Most pdf’s come from external sources via email, so I have no control that most people are complete morons to use Distiller instead of PDF Writer it seems.
Steps I have done to try to resolve this issue.
Clear temp folders
Update Windows
update Acrobat reader
update print drivers (no, they are not all the same type of printer)
run AV
Run AdAware
add memory. Computers having this problem range from 256M to 1G of ram.
For one user, if she clicks on “print”, and then selects “properties”, and then goes back and hits “ok” it will print. If she just goes straight to print, it usually has all the text scrambled.
Other users are a hit and miss on if it will print correctly from the same source. Sometimes they print it two or three times and THEN it will print.
Anyone know of the fix?
Anyone know of an alternative to Adobe reader?